We are committed to providing excellent shopping and selling experiences for our buyers and sellers. If the product you purchased does not meet your expectations, we will gladly provide you with return and refund services. Please carefully read the following policy to understand our return and refund process:

1. Return Conditions:

        a. To qualify for our return policy, the product must meet the following conditions:

                i. The product must be in its original, unused, unaltered, and uncleaned condition.

                ii. The product must be in its original packaging, including all accessories, tags, and parts.

                iii. The product must be returned within the specified return period, typically within 7 days of receiving the item.

2. Return Process:

        a. If you wish to return an item, please contact our customer service team, providing detailed order information and the reason for the return.

        b. Our customer service team will provide you with return instructions, including the return address and labels (if applicable).

        c. You will be responsible for arranging the return shipment and covering the return shipping costs (unless the product has quality issues).

3. Inspection and Handling of Returns:

        a. Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.

        b. If the product meets the return conditions, we will arrange for a refund or exchange, depending on your preference and product availability.

4. Refund Policy:

        a. Refunds will be processed within 7 working days after we receive and verify the returned item.

        b. Refunds will be issued using the original payment method, unless otherwise arranged.

        c. The refund amount will include the original purchase price of the product but will not include any shipping or related fees.

5. Special Cases:

        a. For quality issues, incorrect shipments, or damaged items, we will provide a full refund or offer a free exchange.

        b. Customized or personalized items may not be eligible for returns or refunds due to their unique nature.

6. Additional Notes:

        a. The return and refund policy applies to all eligible products, but may be subject to adjustments based on specific circumstances.

        b. We reserve the right to adjust the policy based on actual situations and notify buyers as necessary.

Thank you for your understanding of our return and refund policy. If you have any further questions or require assistance, please don't hesitate to contact our customer service team.