Welcome to M SHOP! Our Support Policy outlines the terms and conditions for receiving customer support from our team. By using our website or purchasing products from us, you agree to abide by the terms of this Support Policy.

1. Scope of Support

M SHOP provides customer support for issues related to:

- Product inquiries and recommendations

- Order status and tracking information

- Assistance with website navigation and account management

- Technical issues or errors encountered while using our website

- Our support team is dedicated to providing prompt and helpful assistance to ensure a positive shopping experience for our customers.

2. Methods of Support

We offer customer support through the following channels:

- Email: help@mshop.asia

3. Support Hours

Our customer support team is available to assist you during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM (GMT+8)

Saturday and Sunday: Closed

Please note that inquiries received outside of these hours will be addressed during the next available support window.

4. Response Time

We strive to respond to all customer inquiries and support requests in a timely manner. Our goal is to acknowledge your inquiry within 24 hours and provide a resolution or update within 2-3 business days, depending on the complexity of the issue.

During peak periods or high volumes of inquiries, response times may be slightly longer. Rest assured, we are working diligently to address your concerns as quickly as possible.

5. Escalation of Issues

If you are unsatisfied with the resolution provided by our support team or require further assistance, you may request to escalate your issue to a supervisor or manager for further review. Please contact us directly to request escalation.

6. Feedback and Suggestions

We value your feedback and suggestions for improving our products and services. If you have any ideas or suggestions for how we can better serve you, please don't hesitate to reach out to us. Your input helps us continually improve and enhance the customer experience at M SHOP.

7. Contact Us

If you have any questions or require assistance, please contact our customer support team at help@mshop.asia or through our online contact form.

Thank you for choosing M SHOP. We're here to support you every step of the way!